While I didn't find it surprising that Apple was recently ranked highest in customer support (I mean what other company has an army of hip techsters waiting at your local Apple store to provide free one on one support.) I was surprised to see how far behind the other major PC makers were. Hewett Packard scored a 64%, while Dell limped in at a 58%. It surprises me that only Apple seems to have realy figured out that computers are made for people, not the other way around. While I'm sure these other PC makers say they believe the same thing, they haven't seem to translate that thinking into how they make their products. Let me tell you, adding features and complexity doesn't make a product easier to use. In face I would argue that stripping away uneeded features and making something simple is the best way to make it user friendly.
Additionally, these findings pose problems for Microsoft who is desperately trying to feel more people friendly. That is going to be awful hard when the computers that Windows run on rank so low in customer support.
